![]() This comprehensive list of employee strengths and weaknesses will help you answer this question with confidence. Highlight those strengths that relate directly to the job opportunity. What are your strengths as a call center agent? Customers want knowledgeable, professionalĪnd accurate responses from call center agents.Ĥ. Wants including reliability, consistent performance and responsiveness that is bothĭiscuss metrics such as response times and resolution rates asĪ means of calculating efficiency. A successful call center provides what the customer This call center interview question explores your understanding of what aĬall center should deliver. What do you consider the key criteria for a successful
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